I went into this branch yesterday to pay a fine, and was amazed. What a relaxed, friendly and welcoming feeling. Casual uniforms, smiles everywhere, non threattening teller booths and so very helpful. I am currently with Westpac (have been all my life), but after yesterday am seriously considering switching. Westpac have done nothing for me over the years, except frustrate me. very impressed. Well done ASB.
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