I was gifted a $109 voucher for espresso car wash for Christmas. Upon arriving at the Botany location, I presented the voucher and they immediately tried to upsell me. When I said I had no extra money they refused to accept my voucher as it wasn't enough for "the state" my car was in (yes, the worker literally said, "look at the state your car is in"). I will include a photo of my car that is clearly not in a state. They refused to honour the voucher that my husband paid full price for off their own website, and said I would have to go elsewhere. The worker was openly hostile and uninterested in my business. I was left feeling like my voucher was worthless and like my business was a waste of time, despite the $109 voucher being their second most expensive option on the website and advertised online as the most popular customer option.
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Reviews
Comment by Teri H.4 months ago
That seems to be their modus operandi - insist that your car is too dirty and insist you pay more, if my car was clean I would not be looking to get it valeted!
Comment by Harkamal G.over 8 years ago
Agree i trust these young guys and very professional for detailing