Automotive Services

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Extremely overpriced service and poor communication. After hearing great things about Scott Baird Automotive from family and friends, I was extremely disappointed with the two car Services I received this year. For the first service (my partners car), I asked that if there were any issues with the car, these would be quoted before they proceeded with remedying them. I was contacted later by Scott who said there were issues, and made it seem like he had already remedied them but did not discuss any pricing or cost of this, so I assumed they were minor. When I arrived to pick up my car, I was charged far more than what was inferred as the 'genuine' parts ordered were purchased directly from the manufacturer. Apparently this brief phone call was confirmation of my agreement to proceed with remedying these significant issues, when it was vague and communicated poorly. I decided to give Scott Baird Automotive a second chance for my car given the good things I had heard about them (big mistake). On this occassion I only received a standard car service (Oil and Filter Change + minor works and ensuring car was up to spec) and was charged $250 labour for 2 hours work, $400 all up. Furthermore, they will only install 'genuine' parts that are ordered directly from the manufacturer (in my case Honda) who charge excessive rates for their parts, so you're better off going straight to your car manufacturer for your service if you are going to pay a premium anyway. Only reason for 2 stars is for the work they carried out was up to a high standard and Scott came across as genuine, but their labour and service costs are extremely overpriced and poor value for money.

Comment by Kay B.
Darien wanted a Service & roughness issues addressed with first vehicle. This was sorted along with complete communication. Darien was up-set that he couldn't supply a cheaper branded part. This we did not allow due to certain

Excellent! Took my car in after a very hefty quote from another service provider. Quick, efficient, excellent price and honest! What else could you want??

Have just discovered the nicest mechanic on the planet.  Friendly, honest, quick and completely put your mind at ease about car troubles, and helped save money where possible on the bill.  Take your car here with confidence.  Thank you for sorting my mothers car, she is off my back now.

Scott is a really nice mechanic with an awesome staff. they work hard and are always willing to please.