The customer service here is appalling. Ok I love coming here because of the penguins but other than that I wouldn’t bother. We got given a complimentary family pass. But unlike other companies where you have an individual pass for each adult n each child they just have one piece of paper that says family pass called them n explained that we are two adults n would like to give the children’s pass to friends said cannot be done, asked if we could get three adults n use the two children bit for one adult no can do. Very very rude on the phone.
Took my 2 year and 3 year old here and they were enthralled. The penguins were a particular favourite and the big sharks mouth gives little ones a fun adrenalin rush. The place seems a bit tired though, and considering the price you pay to get in here - and the fact that it it’s one of the must-sees for international tourists - you’d expect a bit more. A decent cafe, for example! The toilets are nice and new though.