Superstrike Manukau Tenpin Bowling Centre

DO NOT GO TO SUPERSTRIKE MANUKAU! I went with my family a few weeks ago and from the get go recvd terrible customer service from the mean old grumpy lady there. She was rude on the telephone and in person. She overcharged 2 groups of people in my family and blamed me for not telling her that we had a senior person in the group, she was upset that only 13 of the 14 people we had booked to play was playing and then proceeded to pick a fight with me becoz there were 14 names on the screen. The facilities are old, outdated and the place smells like urine. The front entrance is not very welcoming with the slot machine gamblers lined by the doorway clouding the entrance with their 2nd hand smoke. The only positive thing I can say is that the price is cheap but you will get what you pay for. They used to be a great place but it def has gone downhill. Its a shame.

This is my first time ever writing a review about a venue as I strongly feel that this just had to be noted somewhere. Had I known what I know now about this place I would not have gone. Our first choice was Xtreme entertainment in Botany but this has closed for renovations and there is nowhere else to bowl close by in South Auckland. I love bowling and it's great fun for the kids but right off the bat, customer service was not very welcoming at all (despite all the multi-lingual welcome sign outside). Questions that I asked felt like a chore to be answered such as what time do you close..? However, we brushed this off and enjoyed our game. Unfortunately the facility is pretty dated and some needs desperate TLC so the gutter-rails that are raised when the children bowl consistent froze, pins got stuck without being cleared from behind the guard, and the bathroom was pretty horrific. We used to enjoy this bowling alley a few years back and the customer service was excellent then. Sadly, the place has not been maintained, with all the decor being exactly the same (funky fluro planets painted walls, now with tacky origami?). The guy running the foodbar was nice but it was clearly understaffed and had me querying health standards as his jeans weren't belted on properly showing us a good chunk of his 'junk' *cringe. So all in all I would not recommend this to family or friends. If you don't mind the run-down facilities then it's not a biggie, personally Manukau 'super'bowl was a super disappointment and a 5 thumbs down from me.